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You may cancel, re-schedule or alter your order with using the following guidelines:

Cancellations MUST be made by contacting a LIVE representative at 800 886 7464 direct during regular posted business hours, Monday through Friday 9:00AM to 8:00 PM (EST). We cannot accept cancellations via email or before or after our regular business hours. No cancellations can be accepted on Saturday or Sundays.

A cancellation request on a balloon, floral or gift basket order must be received within 24 hours of the scheduled delivery date/time. If 24 hours notice is not given, we will, as a courtesy, attempt to stop the delivery however, if the order has already been dispatched we will be unable to cancel.

A cancellation request on a Singing Telegram or other Entertainment must be received within 48 hours of the scheduled date and time. If 48 hours notice is not given you will be charged in full and will be issued an Entertainment Credit to be used within 1 year of the original scheduled date minus the standard cancellation fee.

There is a 25% cancellation fee for all balloon decorating jobs that are cancelled.

When ordering Custom imprinted balloons or bulk balloons: Once your order has been processed, there is no cancellation.

There is a standard $15.00 cancellation fee on all Balloon Arrangement, Teddy Bear Express & Floral orders.

There is a standard $20.00 cancellation fee on all Custom Gift Basket orders.

There is a standard $35.00 cancellation fee on all Singing Telegram or Entertainment orders.

We are happy to accommodate any changes that are requested given ample notice. If the delivery address changes outside of the original delivery area, additional delivery fees may apply.

We are happy to re-schedule the delivery date for your arrangement given ample notice at no additional cost.


Once your arrangement has been delivered we are unable to accept returns.

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